Frequently asked questions about ordering, pricing, shipping, etc.!
Free samples are available on most of our items. We can send up to two free samples as long as the total (not including shipping) is $5.00 or less. If more than two samples are required (or it is more than $5.00) you can purchase the samples using our online checkout. (Just be sure to note on the order that they are samples). If you return the samples, we can credit you back, minus the freight. Please note that we can not guarantee any colors or imprint on samples. All samples are sent via United States Postal Service.
We understand that keeping your shipping cost low is important. We do not advertise low prices then "get you" on the shipping. We want you to have no surprises. That is why we calculate your actual shipping costs at checkout. Please note, on some items (such as chocolates), the freight varies so shipping will be calculated and charged after quantity, zip code and freight have been obtained.
Minimum shipping amount for any order is $5.95. Shipping charges will vary by order and are based on the total shipping weight of your order. Orders ship via several different shipping methods, inluding USPS, UPS, Fed Ex and other carriers. Your actual shipping charges* owed will be calculated automatically at checkout.
Standard shipping cost calculated is for Ground shipping rates only. To ship a faster method a quote would be needed. When shipping a faster method many of our customers choose to supply us with their Fed Ex Acct # or UPS acct #.
*Shipping charges apply to orders shipped within the Continental USA only. Shipping to Alaska, Hawaii, APO's, FPO's or Puerto Rico will incur higher shipping charges, especially for larger quantities. You will be notified of any additional charges before your order is processed.
UPS or FedEx do not ship to PO Boxes. Please provide a physical shipping address. Also, please note that a $25.00 address correction fee will apply to any addresses that are incorrect and need to be adjusted through the shipper.
If an incorrect physical shipping address is provided and/or approved, the customer will be responsible for return shipping costs and the costs to reship the item to the address. MyShopAngel.com cannot be held responsible for failure to fulfill a delivery commitment as a result of situations beyond our reasonable control.
We are sorry but we do not ship to international countries
We accept most major credit cards Visa, MasterCard and American Express: We process your credit cards safely and securely online using Authorize.net. They are used and trusted by thousands of online and retail shops. They use state of the art Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
We also accept PayPal: Paypal is a FREE and convenient way to sent payments using your credit card, bank account or electronic check. Paypal uses Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). You may sign up for paypal by clicking on this link, it is FREE and you will receive a $5.00 sign up bonus from paypal.
Money Orders: We accept money orders drawn from and payable to a US bank in US funds. We currently do not have the Money Order option on our check out page. If you are interested in paying with a money order please contact us at firstname.lastname@example.org and we will make arrangements. We also accept money orders through western union at bidpay.com. We also accept Company checks, allow 7-10 business days for check to clear before your order is processed. If a check is returned due to insufficient funds, there will be a $30.00 fee. We may also accept company Purchase Orders from accredited companies, Government Agencies or Academic Institutions.
Pricing: All pricing is in U.S. funds. We reserve the right at any time to correct any errors in pricing or descriptions. Product and service prices and specifications are subject to change without notice.
Blank Goods - if for any reason you are not satisfied with your blank goods purchase you may return it to us and we will send you a refund less a 20% restocking fee and less all shipping charges. A 20% restocking fee will also be charged on all returns. Returns must be made within 10 days of purchase. Products must be returned in their original condition and new clothing must have all tags attached.
We do not accept returns on blank koozies as they are cut and sewn to order. Some blank items may not be returned, call for details.
Imprinted Products - require a signed paper proof approval before we begin production. This eliminates imprinting errors and allows us to satisfy our customers needs. We do not accept custom imprinted order returns. All claims must be brought to our attention within 15 days of receipt of the order.
All returns must be approved before sending them back to us. We will not accept a return without approval. Returns mailed back without prior notice or approval will be refused at delivery and "returned to sender".
Cancelled Payments: If for any reason you cancel a credit card payment after the transaction is complete, you will be charged a $25 charge back fee and a credit card re-processing fee of 2.5% of your total amount owed.
Cancelled Orders: All orders cancelled after order is placed and payment received will be subject to a 3% cancellation fee. Imprinted orders cancelled after artwork has been completed and faxed for your approval will incur an additional $25 art/cancellation fee. Orders that are cancelled after order confirmation approval and being sent to production with incur any additional Labor, Material, Plate, Tape or setup charges expended to date, including any shipping charges. Orders that have already been printed cannot be cancelled.
All cancelled orders must be cancelled in writing only. We do not accept cancelled orders over the phone. A letter indicating the desire to cancel with the order number must be either faxed to 518-373-2739 or emailed to email@example.com
Overruns and Underruns: All orders are subject to overruns or underruns of 5 - 7%. We try our best to provide exact quantities but it is not guaranteed.
Security: MyShopAngel.com uses industry standard Secure Sockets Layer (SSL) security when transferring credit card or order information. You'll know when you are entering the secure section of our site when a "Security Alert" pop-up window appears on your screen. You will also see the VeriSign security site logo on your checkout screen.
Privacy Statement: All information submitted to myShopAngel.com will remain private and will not be sold, traded or distributed in any manner. All information is kept confidential unless the user requests otherwise. All information provided to myShopAngel.com is used for internal purposes only, including payment and notifications. Your privacy is important to us.
Trademarks: The names, artwork, designs, logos and trademarks or similar reproduced throughout this catalog are solely intended to show the type and quality of imprinted products available. It does not imply a product/service endorsement by myShopAngel.com, nor does it imply an endorsement of myShopAngel.com by the respective owners of the marks. By placing an order with myShopAngel.com, you represent and warrant that you have the right to order, purchase and distribute merchandise containing the names, artwork, designs, logos, trademarks or similar identified in your order. The distributor also agrees to indemnify, defend and hold harmless myShopAngel.com and its parent company, from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will continue to remain in effect after the delivery of your order. All trademarks are the property of their respective owners.
MyShopAngel.com reserves the right to make any necessary changes due to typing errors or error pricing shown on the website. We do apologize for any miss-typed information, we are human and may make a typing mistake. Thank you for your understanding.
So... Enjoy your shopping experience with myShopAngel.com
For pricing, shipping, estimates, etc. please call customer service at 1-800-495-4176.
myshopangel.com | 6 Executive drive, ste. B | Clifton Park, NY 12065 dfhnfgh